Privacy Policy

Pravan Esthetics respects your privacy. This Privacy Policy explains how information may be collected, used, shared, retained, and protected when you visit our website, communicate with our team, or use online services connected to Pravan Esthetics.

Pravan Esthetics operates under Pravan Health LLC and is part of the Pravan Health organization.

This policy applies to information collected through the Pravan Esthetics website and related online services that link to it.

Medical information created, received, or maintained as part of a patient record is governed by the separate Pravan Health LLC Notice of Privacy Practices and applicable health privacy laws. This website Privacy Policy does not replace that notice.

Information We Collect

The information we collect depends on how you interact with the website and related services.

Information You Provide

We may collect information when you:

• Submit a contact, consultation, or appointment form
• Request information about a treatment or service
• Request or schedule an appointment
• Communicate with our team
• Use an approved communication application or platform
• Subscribe to email or text communications
• Use a connected booking or payment service
• Purchase a product, package, or service
• Otherwise choose to provide information

The information may include:

• Name
• Email address
• Telephone number
• Appointment preferences
• Treatment or service interests
• Questions or messages
• Information submitted through forms
• Payment, transaction, or authorized card-on-file information processed through a payment provider
• Communication preferences
• Other information you choose to provide

General website forms are intended only for basic contact information, service interests, and appointment coordination. Do not submit detailed or urgent medical information through a general website form.

Information Collected Automatically

When you visit the website, we and our service providers may automatically collect technical and usage information, such as:

• Browser and device information
• Internet Protocol address
• General geographic area
• Referring source
• Pages viewed
• Website interactions
• Date and time of access
• Cookie or device identifiers
• Information about website performance and errors

This information may be collected through cookies, analytics tools, advertising technologies, server logs, and similar technologies.

Booking, Forms, Payments, and Outside Platforms

The website and related Pravan operations may connect to outside services for:

• Appointment scheduling
• Forms
• Payments
• Communication applications
• Email or text communications
• Maps
• Videos
• Social media
• Analytics
• Advertising
• Other website functions

Pravan Esthetics uses Acuity Scheduling through Pravan Health LLC's existing scheduling resources to manage appointment requests, bookings, confirmations, and related scheduling information.

When you use an outside service, that provider may collect and process information under its own privacy policy and terms.

Pravan Esthetics may receive information needed to:

• Respond to your request
• Coordinate or manage an appointment
• Communicate with you
• Process or document a payment
• Maintain an authorized card-on-file arrangement
• Deliver a requested service
• Maintain business and transaction records
• Address payment, booking, or customer-service questions

Payment-card information may be processed or stored by an outside payment provider. Pravan Esthetics may receive limited payment and transaction information needed to manage authorized charges, refunds, records, or payment-related questions.

Cookies and Similar Technologies

Cookies are small files or identifiers stored or accessed through your browser or device.

We may use cookies and similar technologies to:

• Keep the website working properly
• Remember visitor preferences
• Measure website traffic and performance
• Understand how visitors use the website
• Identify technical problems
• Support security and fraud prevention
• Measure advertising and marketing activity
• Provide features offered through third parties

Some cookies may be necessary for the website to function. Others may support analytics, advertising, personalization, or additional functionality.

You can usually block or delete cookies through your browser settings. Limiting cookies may affect how some parts of the website work.

When applicable, the website may provide a tool for managing optional cookie preferences.

Analytics and Advertising

We may use analytics services to understand how visitors find and use the website.

These services may collect information such as:

• Device type
• Browser type
• General location
• Referral source
• Pages viewed
• Website interactions
• Approximate visit duration
• Technical and performance information

We may also use advertising pixels or similar technologies to:

• Measure campaign activity
• Understand whether an advertisement led to a website visit
• Improve marketing efforts
• Build or measure audiences where permitted
• Limit or improve the relevance of advertisements

Because Pravan Esthetics operates in a healthcare setting, analytics and advertising technologies should not be configured or used in a way that impermissibly discloses protected health information or sensitive treatment information.

Email, Telephone, Application, and Text Communications

We may use the contact information you provide to:

• Respond to questions
• Manage appointment requests
• Send confirmations or reminders
• Communicate through an approved application or platform
• Provide requested information
• Address payment or service questions
• Send educational or marketing communications when permitted

Depending on the service and your communication preferences, Pravan Esthetics or Pravan Health LLC may communicate with you through:

• Telephone
• Email
• Text message
• An approved communication application
• A patient or booking platform
• Another authorized method

Mailchimp may be used for basic contact management, communication preferences, and email marketing. Mailchimp is not intended to store medical records, clinical information, or protected health information.

You may unsubscribe from marketing emails using the unsubscribe option included in the communication.

When text messaging is offered, message and data rates may apply. Instructions for stopping marketing messages may be included in the applicable consent language or messaging program.

Stopping marketing communications may not stop messages needed to:

• Respond to a request
• Manage an appointment
• Process or address a transaction
• Send an operational notice
• Provide information related to care or a requested service

How We Use Information

We may use information collected through the website and related online services to:

• Respond to questions and requests
• Process appointment or consultation requests
• Coordinate scheduling
• Process and document payments
• Maintain authorized card-on-file arrangements
• Communicate through approved applications or platforms
• Provide requested information or services
• Send confirmations and reminders
• Operate, maintain, and improve the website
• Personalize certain website experiences where permitted
• Measure website and marketing performance
• Maintain business, communication, and transaction records
• Detect or prevent fraud, misuse, or security incidents
• Protect the security of the website and our systems
• Meet legal, regulatory, accounting, and professional obligations
• Enforce applicable terms and policies
• Protect the rights and safety of Pravan Health LLC, Pravan Esthetics, their patients, visitors, team members, and others

We will not use information for a materially different purpose without providing notice or obtaining consent when required.

How We Share Information

We may share information as described below.

Service Providers

We may share information with companies that help operate the website or support our services, including providers for:

• Website hosting and maintenance
• Appointment scheduling
• Forms
• Payments and card processing
• Communication applications or platforms
• Email and text communications
• Analytics
• Advertising
• Data storage
• Information security
• Fraud prevention
• Legal, accounting, or compliance support

These providers may access information as needed to perform services for Pravan Health LLC and Pravan Esthetics, subject to their agreements and applicable law.

When a provider creates, receives, maintains, or transmits protected health information, Pravan Health LLC will address applicable healthcare privacy and security requirements.

Pravan Health LLC and Related Operations

Pravan Esthetics operates under Pravan Health LLC.

Information may be shared within Pravan Health’s related operations when reasonably necessary to:

• Respond to a request
• Coordinate an appointment
• Operate shared systems
• Support approved communication platforms
• Maintain business or clinical records
• Process authorized payments
• Maintain transaction records
• Support administrative operations
• Provide a requested service
• Meet legal, clinical, and professional obligations

Information that qualifies as protected health information will be handled according to the Pravan Health LLC Notice of Privacy Practices and applicable law.

Business Changes

Information may be transferred or reviewed as part of a merger, reorganization, financing, sale of assets, change in control, or similar business transaction, subject to applicable legal and privacy requirements.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful government requests
• Investigate fraud, misuse, or security incidents
• Protect the rights, safety, or property of Pravan Health LLC, Pravan Esthetics, or others
• Enforce applicable website terms, policies, or agreements
• Respond to an emergency when permitted by law

With Your Direction

We may share information when you request, direct, or authorize the disclosure.

Protected Health Information

Some information submitted through a patient portal, clinical form, scheduling system, approved communication application, or healthcare communication may qualify as protected health information.

Pravan Esthetics operates under Pravan Health LLC. When information is protected under HIPAA or another applicable health privacy law, its use and disclosure are governed by the Pravan Health LLC Notice of Privacy Practices and applicable law.

The Notice of Privacy Practices explains:

• How protected health information may be used and disclosed
• Your rights regarding medical information
• The responsibilities of Pravan Health LLC
• How to submit privacy questions, requests, or complaints

This website Privacy Policy does not replace the Notice of Privacy Practices.

General website forms, ordinary email, social media, and marketing communications should not be used to submit detailed or urgent medical information unless the specific system is approved for that purpose.

Data Retention

We may retain information for as long as reasonably necessary to:

• Respond to a request
• Manage an appointment or service
• Maintain business, communication, and transaction records
• Document authorized payments or card-on-file arrangements
• Meet legal, regulatory, accounting, or professional obligations
• Resolve disputes
• Maintain security
• Prevent fraud or misuse
• Enforce applicable agreements and policies

Retention periods may vary depending on:

• The type of information
• The reason it was collected
• The system in which it is stored
• Applicable contractual requirements
• Legal, regulatory, clinical, or professional obligations

When information is no longer required, it may be deleted, deidentified, aggregated, or retained as permitted or required by law.

Medical records and protected health information may be subject to separate retention requirements.

Information Security

We use reasonable administrative, technical, and physical measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Access controls
• Approved platforms
• Administrative safeguards
• Security monitoring
• Secure payment processing
• Healthcare-appropriate communication or recordkeeping systems
• Vendor and system reviews

No website, application, electronic communication, or online storage system can be guaranteed to be completely secure.

Your Privacy Choices

Depending on the information involved and applicable law, you may be able to:

• Ask questions about how your information is handled
• Request access to certain personal information
• Ask that inaccurate information be corrected
• Request deletion of certain information
• Withdraw consent for certain optional uses
• Update communication preferences
• Unsubscribe from marketing emails
• Stop marketing text messages
• Manage browser or cookie preferences

Some requests may be limited by:

• Identity-verification requirements
• Legal exceptions
• Record-retention obligations
• Transaction documentation requirements
• Security concerns
• Healthcare documentation requirements

Requests involving medical records or protected health information will be handled under the Pravan Health LLC Notice of Privacy Practices.

Children’s Privacy

The website is not intended to collect personal information directly from children without the involvement of a parent or legal guardian.

A parent, legal guardian, or authorized representative should submit requests involving a minor when appropriate.

We may take reasonable steps to verify the authority of the person submitting a request on behalf of a minor.

Third-Party Websites and Platforms

The website may contain links to services or platforms operated by other organizations.

Pravan Esthetics does not control the privacy, security, content, or operational practices of unaffiliated third parties.

Visitors should review the privacy policies and terms of outside websites, applications, booking services, payment processors, communication platforms, and social media services before submitting information.

Emergencies and Urgent Medical Needs

Do not use the website, general contact forms, ordinary email, social media, or marketing text messages for medical emergencies.

Call 911 or seek immediate emergency care when needed.

Electronic messages may not be reviewed immediately and should not be used for urgent medical advice.

Changes to This Policy

Pravan Health LLC may update this Privacy Policy when the website, services, vendors, communication systems, legal obligations, or privacy practices change.

The revised policy will be posted on this page with an updated effective date.

Changes will apply as permitted by law.

Contact Us

For questions about this Privacy Policy or the handling of information collected through the website, contact:

Pravan Esthetics

Operated by Pravan Health LLC

1509 Ave. de la Constitución, Suite 3

San Juan, Puerto Rico 00909

Phone: 787-339-2639

Privacy and Compliance Contact:

Lyann Rosas

Email:

info@pravanhealth.com

For questions or requests involving medical records or protected health information, refer to the Pravan Health LLC Notice of Privacy Practices or contact Lyann Rosas using the information above.